V800/V900/V1000 - Troubleshooting

V800/V900/V1000 - Troubleshooting

Warning
1. How to increase the hardness setting for my machine?
Alert
We have set default 2.0 maximum hardness setting for every machine, if you want to increase the hardness more than 2.0 setting, please call us for assistance.

Idea
 SOLUTION :  Press the RED button ( Freeze ) once the machine in freezing mode, press UP arrow to increase the number to 2.0
 

2. Machine screen appearing DD / HL
Reason 1: Overfreeze happened in freezing tank.
Reason 2: Hardness setting too high
PREVENTION A:
If the screen showing HL, it can considerate as low overfreeze,
SOLUTION OPTION:
1. Switch off the machine, let the machine nature defrost. Takes 10-15minutes.
2. Activate the DEFROST function, Takes 7 minutes.

Once the defrost finish, refreeze back the ice cream , lower down your hardness number setting.

if the screen showing DD, it considerate as overfreeze seriously happen at freezing tank. 
SOLUTION:
1. Turn off the machine, remove the power plug from the power socket. wait for at least 15 minutes, plug the power plug back to power socket, and refreeze back to ice cream, lower down your hardness number setting.